Privacy policy


This Privacy Statement explains how we use and disclose Personal Information that we collect from people who visit our websites and otherwise engage with us in online business activities. If you have additional questions about privacy or information security, please contact us at privacy@aliengen.com

What personal data we collect and why we collect it


We may collect information from you when you access or register our website, web app, or mobile apps (referring to the products of ALIENGEN LIMITED, available for download in the iOS App Store or Google Play store.) When ordering or registering through our site or mobile app, you may be asked to enter your name, phone number, email address, or other relevant personal information.

Comments


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

Contact forms


When visitors leave a message through the contact forms on the site, we collect the data shown in the contact form and also the visitor's IP address and browser user agent string to help spam detection.

Cookies


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Embedded content from other websites


Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics


We use Matomo as a private analytics tools. We host our own instance and we do not send your data to a third party provider.

We collect your IP address, your browser user agent string, and set a cookie to track unique visitors.

Who we share your data with


We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

What do we use your information for?


Any of the information we collect from you may be used in one of the following ways:

  • To personalize your experience: identifying your preferences and behavior help us to better respond to your individual needs

  • To improve our website: we continually strive to improve our website offerings based on the information and feedback we receive from you

  • To improve customer service: your information helps us to more effectively respond to your customer service requests and support needs

  • To process transactions swiftly and securely

  • To administer a contest, promotion, survey or other site feature.


Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

How long we retain your data


If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data


If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Additional information


How we protect your data


We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information, which may include (but not limited to): SSL certificate signing, TLS encryption, and hashed password storage.

What third parties we receive data from


Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Changes to our Privacy Policy


If we decide to change our privacy policy, we will post those changes on this page.